Privacy Policy

Effective Date: 1 December 2024

Introduction

Welcome to https://anut.co.za, the luxury cat and dog hotel where every pet is treated as an individual, with care tailored to their unique needs, making them feel truly loved and cherished. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

When you visit or interact with Anut Cat & Dog Hotel’s website, we may collect the following types of information:

Personal Information: Information you provide when filling out forms, such as your name, email address, phone number, and any additional details related to booking or inquiries.
Pet Information: Details about your pets, including their names, breeds, medical history, and specific care requirements, provided during the booking process.
Payment Information: When applicable, payment details submitted for transactions on our website (processed securely by a third-party payment provider).
Technical Information: Information automatically collected through cookies and other tracking technologies, such as your IP address, browser type, operating system, and browsing behaviour on our website.
Communication Data: Any messages or inquiries you send to us via our contact forms or email.

How We Use Your Information

We collect personal information, pet details, payment data, technical information, and communication data to provide and enhance our services, process bookings, and personalise your experience. Your information helps us respond to inquiries, securely handle payments, and tailor our offerings to your needs. Additionally, we use data for website analytics, marketing (if you opt-in), and to ensure legal compliance and security.

Data Security

We prioritise the security of your information and adhere to industry standards to prevent unauthorized access, disclosure, alteration, and destruction of data.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your business information to external parties. Your data is strictly used for the intended purpose of connecting users with businesses.

User Rights

As per POPIA, users have the right to access, correct, or delete their personal information. If you have any inquiries or requests, please contact us.

Cookies

We use cookies on our website to enhance your experience. Cookies are small data files stored on your device that help us improve our services and provide a more personalised experience. By using our website, you consent to the use of cookies.

Cookies may be used for:

Website Functionality: Essential cookies that enable core functionalities of the website.
Analytics: Cookies that help us understand how users interact with our website, allowing us to improve content and user experience.
Advertising: Cookies used to deliver relevant advertisements to users based on their interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Policy Changes

This Privacy Policy may be updated periodically, and any changes will be reflected on this page.

By using our website, you agree to the terms outlined in this Privacy Policy.

For further information or queries, please contact us at info@anut.co.za.

Thank you for visiting our Anut website.