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Terms & Conditions

Effective Date: 1 December 2024

Introduction

Welcome to https://anut.co.za, the luxury cat and dog hotel where every pet is treated as an individual, with care tailored to their unique needs, making them feel truly loved and cherished. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.

Intellectual Property

The content on this website, including but not limited to text, images, logos, and trademarks, is the property of Anut Cat and Dog Hotel (also referred to as Anut) and is protected by copyright laws. Unauthorized use of any materials on this website is prohibited.

User Conduct

You agree not to engage in any conduct that may disrupt or interfere with the functionality of this website. This includes but is not limited to attempting to gain unauthorized access to our systems or transmitting harmful code.

Accommodation Agreement

  • Whilst all reasonable care and precaution is taken looking after your animal/s at Anut Cat and Dog Hotel, it is distinctly understood that no liability is borne by the Proprietors in respect of any losses or damage to the animal/s through sickness, escape, or from any other cause whatsoever.
  • No responsibility is taken for collars, leads, containers, etc. left at the premises.
  • It remains the responsibility of the owners to examine and satisfy themselves as to the suitability of the accommodation offered and on the signing hereof agree, that they are satisfied with such conditions.
  • It is understood that only cats & dogs that are up to date with all their vaccinations will be accepted at our facilities. Vaccinations must be done at least two weeks prior to check in date. Proof of such must be provided, as well as the following:
    • Rabies (every 3 years)
    • DHLPP (distemper, hepatitis, leptospirosis, parainfluenza & parvovirus) (annually)
    • Bordetella (kennel cough). Always check that your dog has been vaccinated against kennel cough, as not all vets give this vaccine with standard vaccinations (annually)
    • Please note: Dogs without up-to-date vaccinations will not be allowed into the hotel, and reservations made, regardless of these requirements, must be paid in full by the owner.
  • All cats & dogs must be on an on-going tick and flea preventative program. If any signs of ticks/fleas are evident, the cat or dog will be treated with Frontline Plus or any other suitable alternative. All charges will be added to the account of the owner. Anut recommends Bravecto for dogs.
  • Sterilization requirements: All male dogs above 6 months must be neutered and all female dogs above 6 months must be sprayed before bringing them to Anut. According to the new Animal By Law in the City of Cape Town, all dogs over 6 months of age must be sterilised unless you have a permit from the City. As an animal care facility, Anut is not allowed to care for unsterilised dogs over 6 months of age. For more information, please visit this link.
  • All bedding to be provided by the Proprietor. The correct cat sand will be provided by the Proprietor. Owners may bring a small clean blanket, or familiar toy to help the dog or cat settle in. It is also understood that the Owner will take full responsibility for any damage done by their cat or dogs to any Anut Cat and Dog Hotel property. Replacement and/or repairs of such items are for the owners account.
  • 50% of all accommodation costs must be paid in advance to secure the booking. The rest of the accommodation costs, must be settled one day berfore the animal/s are booked in. Any other cost incurred during the stay, must be settled one day before the animal/s are to be collected by the owner.
  • Day of arrival is included in the number of accommodation days.
  • Unless dogs or cats are collected before 10am, the day of departure will be included in the number of accommodation days. The relevant day care will be applied for cats or dogs collected after 10am but before 17:00. Unless dogs or cats are collected before 10am, the day of departure will be included in the number of accommodation days. The relevant day care will be applied for cats or dogs collected after 10am but before 17:00.
  • Check-in and Collection times for Sleep-over Cats and Dogs
    • Monday to Friday between 8-10am or 16-17:00.
    • Saturdays between 08:00 and 10am only.
    • Sundays only between 14:00 and 16:00.
    • Public holiday by appointment only.
      No Dogs or cats will be accepted or released at any other time without prior arrangement
      Due to the fact that our four legged guests plays outside the hotel the whole day and we go on plenty of walks, our clients must give us at all times a specific pick up or drop off time even between the above approved pick up and drop off times.
  • Drop off and Pick up times for our Daycare guests
    • Mondays to Fridays between 07:00 and 09:00.
    • Pick Up times for Monday to Fridays between 16:00 – 18:00.
    • Saturday, Sundays and Public holidays for Daycare must be booked in advance. The Hours for these days are different. Drop off is between 08: 00-10:00 and pick up between 15:00-16:00. All other arrangements must be made in advance.
  • Animals that are not collected within 10 days after the agreed date of discharge may at the discretion of the Proprietors be surrendered to the SPCA.
  • It is agreed that the owner shall remain liable for the normal daily rates up to the date of departure.
  • All rates refer to cost per animals and are subject to seasonal change.
  • A maximum of 3 cats or dogs are allowed per room.
  • Owners will be contacted in the event of a medical emergency. If the owners of a sick animal could not be reached, the Proprietors will take whatever action they deem appropriate to alleviate the situation. All costs incurred will be for the owners account. The choice of Veterinarian will be at the sole discretion of the Proprietor.

Cancellation Policy

  • Upon cancellation, money is refunded as Credit for a future stay, not cash refund.
  • Cancel 5 weeks prior to commencement of reservation will result in full deposit being refunded less R50 administration fee.
  • Cancel 21 days prior to commencement of reservation will result in 70% of deposit to be refunded.
  • Cancel 3 weeks prior to commencement of reservation will result in full deposit being forfeited.

Privacy and Data Collection

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Website Changes

Anut reserves the right to modify or discontinue any aspect of this website at any time without notice. We are not liable for any consequences resulting from such changes.

Limitation of Liability

Anut is not responsible for any direct or indirect damages resulting from the use of this website. This includes but is not limited to loss of data, business interruption, or financial loss.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts in the Republic of South Africa.

Changes to Terms

Anut reserves the right to update or revise these terms and conditions at any time. It is your responsibility to review these terms periodically for changes.

By using this website, you signify your acceptance of these terms and conditions. If you do not agree to these terms, please discontinue use of the website.

For any inquiries regarding these terms and conditions, please contact info@anut.co.za.

Thank you for visiting our Anut website.